We will be taking a brief shipping pause for vacation June 10 – June 29th. All orders received during this time will be held and shipped on our return to regular business June 30, 2025.

To ensure the quality and integrity of our products during transit in the winter months, we have implemented a policy of not shipping orders outside the Ontario area if the expected transit time exceeds one to two days. This helps us minimize the risk of freezing or damage during colder months. If your order falls outside this shipping range, we reserve the right to cancel and refund your order. We will notify you promptly in such cases. We appreciate your understanding and commitment to preserving the quality of our products. Thank you for your support!

We ship orders Mondays to ensure they begin their journey early in the week. This helps minimize the risk of your items sitting in transit over the weekend. Additionally, we select the fastest shipping service available within the shipping cost charged to ensure your order arrives as quickly as possible, reducing the likelihood of prolonged exposure to extreme temperatures that could lead to damaged/compromised quality of your product.

Thank you for your understanding as we work to deliver your items with care and speed!

Damaged Jar Policy:

We take great care in packaging your order to ensure it arrives safely. However, despite our best efforts, occasional damage during transit can occur. If you receive a jar that has been damaged, please follow these steps:

Notify Us Promptly: Contact us within 24 hours of receiving your order.

Provide Evidence: Send us clear photos of the damaged jar(s), including the packaging, so we can assess the issue and improve our shipping process.

Resolution Options: Based on the situation, we offer the following resolution:

Refund: We will issue a 50% refund for the damaged item(s) (less the original shipping cost)

We value your satisfaction and will work with you to ensure a positive experience. Thank you for your understanding and support!