WINTER SHIPPING PAUSE IN EFFECT DECEMBER 15, 2O25 – MARCH 2026
To ensure the quality and integrity of our products during transit in the winter months, our last shipping day will be December 15, 2025. Shipping will resume when temperatures begin to rise again in March 2026.
Because our products come in glass-filled jars, cold temperatures can cause the jars to freeze, break, or shatter. Even slight freezing can affect the quality of the pickles inside, causing them to become a very sad, sad texture. Unfortunately, courier companies do not offer insurance for breakage in these conditions, so we’re pausing shipping to ensure your order arrives in perfect condition. We always create our products with the most loving care possible and never want to send out anything less than perfection.
If you have any questions, please email us at thebigpickle@canadapickles.ca.
Thank you for understanding — your pickles deserve safe travels! 🥒💚
UNEXPECTED INVENTORY OUT-OF-STOCK ITEM POLICY:
At The Canadian Pickle Emporium, every jar is handcrafted in small batches with care—and sometimes that means we run into unexpected inventory shortages. If an item you’ve ordered is temporarily out of stock, we’ll do our best to substitute with a similar product of equal or greater value, or we’ll contact you directly to offer options.
Rest assured, we’ll always make it right—whether that means a thoughtful substitution, a refund, or a little something extra in your order as a thank-you for your understanding.
Thank you for supporting small-batch, locally made goods. Your patience means the world to us!
FAIR WEATHER DAMAGED JAR POLICY:
We take great care in packaging your order to ensure it arrives safely. However, despite our best efforts, occasional damage during transit can occur. If you receive a jar that has been damaged, please follow these steps:
Notify Us Promptly: Contact us within 24 hours of receiving your order.
Provide Evidence: Send us clear photos of the damaged jar(s), including the packaging, so we can assess the issue and improve our shipping process.
Resolution Options: Based on the situation, we offer the following resolution:
Refund Policy: As a gesture of goodwill, we will provide a 50% refund for any damaged item(s), excluding the original shipping cost. Because of the delicate nature of our glass-filled products, couriers do not offer insurance on our shipments, so we are unfortunately unable to cover full replacement costs.
We value your satisfaction and will work with you to ensure a positive experience. Thank you for your understanding and support!